Open and Focused Network
The Aunt Bertha network supports all different types of entry points as places where people can navigate. People from any entry point in the community can also navigate on behalf of a person in need.
People can self-navigate, self-search, and self-refer in our network. We respect where people are in their journey, and we respect their privacy above all else.
In an open program network, everyone has access to all available nonprofits — thousands of programs in a region that can help. As part of an open program network philosophy we do not hide available programs from someone in need.
A domestic violence hotline in Chicago might serve people nationwide, whereas a small nonprofit in Oklahoma might only be able to help honorably discharged veterans pay their utility bills locally.
In addition to our open program network, we allow customers to create their own focused network within our system.
Our customers can feature, rank, and score programs (not just programs in the network, but also their own internal programs). A focused network provides staff with a reliable way to know who to expect follow-ups from, and when to encourage people to reach out for additional help as well.
Building Community Trust
Community engagement with nonprofits and building local community trust is essential.
Our customers work with our Community Engagement team in partnership to reflect what we call CBO partners, participating CBOs, and include the rest of the available services provided by other CBOs in the community.
An Open and Focused Network
In our network, you can create your own closed network with your “cherry picked” CBOs, but you will still have the broad safety net of all other participating organizations. By using this approach, the partnering organizations help grow the network over time.
What does this approach mean for the Seeker?
Your users have the total universe of services available to them. They often know what’s best for themselves, so we provide them with the dignity and privacy of self-navigation. By combining an open and a focused network, we’ve created the most value for those helping and those receiving help.
What does a closed-only network look like? Well, not so great!
In a closed network:
- The vendor takes away a individuals access to find services independently;
- The vendor takes away many of the other entry points in the community for people to provide help; and
- The vendor removes the smaller, specialized services that already exist in the community.
Closed Network Privacy Concerns
By forcing CBOs to sign a contract, the referral process is medicalized and overshares information to everyone in their system. The entire record of each individual is distributed to all entities associated with that customer/CBO, and both their current and future employees. The incentive here is healthcare financial gain, and both nonprofits and individuals reject this wholeheartedly.
Our Privacy Model
We don’t force CBOs to sign a contract, and put the responsibility on them to create their own data-sharing rules. If a self-referral is made, only that person will be able to see this referral, in addition to the referred CBO. And we allow each person to set and edit their sharing permissions at any time.
We Protect the Seeker
We align the CBOs and nonprofits across the community to be able to help people, wherever they may go for help. This benefits everyone in the experience of providing and receiving help.
Want to learn more? Watch this video to hear from real Seekers in our network, or schedule a demo below to speak with someone from out team.