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For 20 years, United Way for Greater Austin has managed and operated the 211 call center for the Central Texas region, connecting callers with people who can help them find resources, such as food, housing, or transportation assistance. 211 is a nationwide service, but localities manage their own centers, often using contractors like United Way…


We’ve got smartphones, GPS everywhere, amazing digital assistants that do our bidding via voice command, and robots ready to take over the world. But we’re still sweating. A lot. It’s a problem. Every summer is a harsh reminder that as advanced as our technology has gotten, we’re still trying to solve the basic problem of…

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Aunt Bertha CEO & Founder Erine Gray is selected for his extraordinary work and contribution to the TED community.