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For 20 years, United Way for Greater Austin has managed and operated the 211 call center for the Central Texas region, connecting callers with people who can help them find resources, such as food, housing, or transportation assistance. 211 is a nationwide service, but localities manage their own centers, often using contractors like United Way…

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Like many of you, we’re working to adjust and adapt as COVID-19 concerns grow. We applaud the work organizations are doing to connect clients with the services they are seeking during this uncertain time. To support those efforts, we’d like to share a few free tools to lend a helping hand to those organizations and…

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As the need for social care navigation rises within the U.S., an increasing number of vendors are treating this as an opportunity to make money instead of creating meaningful change. (You may even be familiar with the phrase “Social Determinants of Health (SDoH) Gold Rush,” which some have used to describe this trend.) At Aunt…

Jaffer Traish photo
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In every industry, the ability to communicate clearly and effectively is important. In the space that Aunt Bertha works in – enabling community organizations, businesses, and Seekers (those who are seeking assistance) to connect with each other – it’s especially critical. Information on what help is needed and who needs it must flow efficiently to…

We’ve got smartphones, GPS everywhere, amazing digital assistants that do our bidding via voice command, and robots ready to take over the world. But we’re still sweating. A lot. It’s a problem. Every summer is a harsh reminder that as advanced as our technology has gotten, we’re still trying to solve the basic problem of…