Black Lives Matter Protest in Austin, TX.
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We want things to change. We believe #blacklivesmatter. We stand against police brutality. We don’t condone white supremacy. And we’re inspired by the protests happening in small towns and big cities across America.

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For 20 years, United Way for Greater Austin has managed and operated the 211 call center for the Central Texas region, connecting callers with people who can help them find resources, such as food, housing, or transportation assistance. 211 is a nationwide service, but localities manage their own centers, often using contractors like United Way…

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Aunt Bertha’s dedicated team of nearly 150 staff thrive on the business of helping.  Before the COVID-19 crisis hit, they spent their days updating program listings, analyzing data, and refining the Aunt Bertha platform that connects people with services they need.  But as the pandemic worsened with each new day and the size of the…

AARP Foundation and Aunt Bertha have launched voice-assisted search for local social services to be used by seniors in affordable housing communities in Northwest Baltimore. In 2018, AARP Foundation piloted an innovative program with Comprehensive Housing Assistance, Inc. (CHAI), a Baltimore-based organization that helps older residents remain independent in their homes. Together, they distributed Amazon…

People in need who land on our site are usually in tough circumstances. Sometimes, they’re going through the hardest moment of their lives. Our team has thought very hard about how to make their search experience as simple, fast, and relevant as possible. When someone accepts that he/she needs help and takes the steps to…

“Compliant” versus “complacent.” They look like related words, and they came to mind as I reflected on Aunt Bertha’s recent successful achievement of the HITRUST CSF® Certification for our site. This was a big deal for us, as HITRUST champions programs that safeguard sensitive information and manage information risk for global organizations across all industries…

Checklist
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by Erica Rodriguez, Community Engagement Coordinator As a Program Manager, you’ve been through this scenario more times than you can count… Your organization receives a referral or a request for services and your instinct is to immediately reach out to see how you can help the person being referred. However, you don’t have enough information…

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by Bella Kirchner, Special Projects Manager The longest government shutdown – 35 days – is coming to a (for now, temporary) halt. However, this has left more than 800,000 federal employees going without their second paychecks since the shutdown started, leaving some unable to pay for basic resources. Many federal employee are living paycheck to…

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Aunt Bertha CEO & Founder Erine Gray is selected for his extraordinary work and contribution to the TED community.

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The Appointment Scheduling tool offers a way for Community Based Organizations listed on Aunt Bertha to easily create, schedule, and manage appointments with people in need.